Frequently Asked Questions

Why isn't my station available?

Your station may not be available for the following reasons:

• May not offer an online stream.
• May not be compatible with MP3 or Windows Media.
• Clear Channel stations are only available
  with iHeart Radio.

Why isn't my station working?

The "Problem Report" wizard can help. To access the
wizard, follow these steps:

• Select a station from the app
• Tap the "Report a Problem" menu option

If you want a reply use support@radiotime.com and include the station you're trying to access.

Why is my station more unreliable after the last update?

• Go to Settings and uncheck the "Use built-in player" option. This feature improves playback of many stations (and improves battery life), but may cause problems for others

Why won't the application load? Why did it stop working?

• Please report the problem to support@radiotime.com
  and include the phone model.

I bought the application but I changed phones and it asks to purchase again. How do I get the app without paying again?

• Since you previously paid for the application, you can download it again by using your original Google checkout account. See this help page for instructions

Support

Your question may already have an answer. Please check the Android community forum. If all else fails, contact us through our online form.