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Performance Builders Live (Talk)
- Next available on Voice America Business
- in 17 hours 15 minutes
- Host: Rob Benson, Earl LeBlanc, George Loyer
- You’re a leader, a visionary, you take pride in being a strong motivator that leads by example & are recognized by your people for getting them to excel. You want to move your organization to the next level.
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- Genres: Talk
- Location: AZ
- Language: English
Last updated 202 days ago
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Special Encore Presentation: Making Better Decisions, part I: Developing Yo
Thu, Sep 17
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60 min. from Thu Sep 17 00:00:00 CDT 2009 Show - We make numerous choices in a given day: some of them are inconsequential, such as where to hold the next meeting; others are as significant as whom to promote to lead your sales force. Whether choosing the restaurant for tonight's supper or the key organizational strategies for the next two years, decision-making is at core a resource allocation process. Important decisions require that we clarify what we want, maximize our ROI, and minimize...
Trouble Shooting Logic - A Case Study in Getting Results
Thu, Aug 13
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60 min. from Thu Aug 13 00:00:00 CDT 2009 Show - If you have trained your people in the past on problem solving skills, you just may have experienced a let-down. That is, when all was said and done, you just didn't see a real, hard return on your investment. Problems haven't been solved quicker, you're not finding root cause, some people don't even really seem to use the skills you've taught them. One of the issues may be how the training was structured and rolled out to the operators. In...
World Class Service - Retail Customer Service
Thu, Aug 6
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60 min. from Thu Aug 6 00:00:00 CDT 2009 Show - In today's retail environment, KEEPING THE CUSTOMERS YOU CURRENTLY HAVE is key to weathering this downturn. We know that customers come back and become "raving fans" when they experience World Class Service. Unfortunately, too many organizations' customer service efforts only focus on teaching their people how to "talk nice." For your customers to experience World Class Service, your entire organization must be focused on delivering the...
Problem Avoidance: Plan Implementation Analysis
Thu, Jul 30
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60 min. from Thu Jul 30 00:00:00 CDT 2009 Show - While no course of action is guaranteed to succeed, you can VASTLY improve the likelihood of achieving your objectives IF you ask a few simple questions, starting with "If we proceed, what could go wrong?" This week, we'll be revisiting Plan Implementation Analysis, overviewing a powerful, systematic thinking process to help you take action to avoid potential future deviations and recover quickly if they occur.
Performance FeedBack, part III: Performance Compliance
Thu, Jul 16
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60 min. from Thu Jul 16 00:00:00 CDT 2009 Show -
Performance FeedBack, Part II: Performance Accountability
Thu, Jul 9
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60 min. from Thu Jul 9 00:00:00 CDT 2009 Show - So, you listened to last week's show, you've coached your employee, and their performance didn't improve to the level you expected. DON'T GIVE UP! Although the Performance Coaching Process is powerful and effective for most, a few employees may not get the picture, so you will have to modify your approach to get their understanding and commitment. In this week's show, we'll explain the second Performance FeedBack tool called Performance...
Performance FeedBack, Part I: Performance Coaching
Thu, Jul 2
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60 min. from Thu Jul 2 00:00:00 CDT 2009 Show - While many leaders intuitively know that the giving and receiving of honest FeedBack is necessary to improve performance, many either avoid confronting poor performance or lack the skills to hold successful performance conversations. In this first of a three-part series, we'll present the first of three proven tools for structuring performance FeedBack conversations with your employees. The Performance Coaching Process is simple to understand,...
Systematic Learning: the Adult Learning Model
Thu, Jun 25
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60 min. from Thu Jun 25 00:00:00 CDT 2009 Show - Gone are the days when one can enter the workforce with one skill set, be productive with that skill set, and retire with only that skill set. In today's leaner environment, your people must be more productive than ever before and they must be continuously learning to continue to provide the value that keeps you ahead of the competition. This task is compounded by the baby boomer retirement and the organization's urgent need for basic...
Making Better Decisions, part I: Developing Your List of Criteria, or What
Thu, May 21
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60 min. from Thu May 21 00:00:00 CDT 2009 Show - We make numerous choices in a given day: some of them are inconsequential, such as where to hold the next meeting; others are as significant as whom to promote to lead your sales force. Whether choosing the restaurant for tonight's supper or the key organizational strategies for the next two years, decision-making is at core a resource allocation process. Important decisions require that we clarify what we want, maximize our ROI, and minimize...
World Class Service, part III: Trust
Thu, May 14
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60 min. from Thu May 14 00:00:00 CDT 2009 Show - Trust is foundational to long-term, mutually satisfying relationships (like the ones you want with your customers). Trust must also permeate your organization if you intend, over the long haul, to meet your customers' expectations of low price, high quality and on- time delivery. Unfortunately, it is also a FACT that organizational leaders tend to assume that trust is higher than employees and customers perceive. Tune in this week to learn why...
World Class Service, Part II: Alignment
Thu, Apr 30
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60 min. from Thu Apr 30 00:00:00 CDT 2009 Show - Last week, we introduced the different levels of customer service, from processing through caring. We also discussed the results from our primary research on customer expectations - that is, what do they REALLY expect! This week, we continue the discussion of how you build World Class (caring) Service by looking particularly on deep alignment between you and your customers.
World Class Service (As Defined by the Customer)
Thu, Apr 23
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60 min. from Thu Apr 23 00:00:00 CDT 2009 Show - It's a hard truth: the level of service that most companies provide is based upon what their customer will accept; unfortunately, customers (oh, those pesky customers) expect a whole lot more. If your service doesn't meet those unspoken expectations, your customers won't say anything ... and they will be prime targets for your competitor who delights them. This week, the guys share the results of primary research on customer expectations and...
Project Management
Thu, Apr 16
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60 min. from Thu Apr 16 00:00:00 CDT 2009 Show - Whatever your official title, in today's business world, you need to understand the basics of Project Management if you are going to get results, and you can't get that understanding from a software package, no matter how powerful. Tune in this week and learn how to use a simple and proven Project Management process to get your work done on time, right, the first time.
Special Encore Presentation: Stress Management
Thu, Apr 9
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60 min. from Thu Apr 9 00:00:00 CDT 2009 Show - Special Encore Presentation: Stress Management
Contrasts
Thu, Mar 26
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60 min. from Thu Mar 26 00:00:00 CDT 2009 Show - Once you've "defined the problem," many problem-solving approaches tell you to "analyze the problem," followed by something like "brainstorm causes." But just what does "analysis" mean here? And how are you to focus your brainstorming so that you identify the most probable cause of the problem? Whethere they have a machine problem, a process problem or a "people" problem, one tool that effective problem-solvers use is to search for...
Managing Conflict, part III
Thu, Feb 26
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60 min. from Thu Feb 26 00:00:00 CST 2009 Show - Interpersonal conflict in the workforce is as predictable as death and taxes (and often as painful!) When managed well, conflict can spark innovation and transform relationships. In the third installment in the Managing Conflict series, the guys will conclude their discussion of the Collaboration process. They'll describe how to facilitate conflict resolution between direct reports and then provide insight on how to manage conflict at the team...
"Training Students To Prepare For Tomorrows Workforce" with Special Guest:
Thu, Feb 19
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60 min. from Thu Feb 19 00:00:00 CST 2009 Show - Remember back when you were in college and life was coming at you fast? You were about to embark on a life long journey of post-education and still you felt that you were not ready to enter the workforce "full time and for real!" Did you ever think "if only someone could guide me or tell me which direction to take"? Now, as a leader how do we get people ready to face the real time challenges that they will encounter in a performance driven...
Status Assessment: The Only Tool a Leader Truly Needs
Thu, Feb 12
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60 min. from Thu Feb 12 00:00:00 CST 2009 Show - All great leaders have one skill in common. What is that skill? It is having the right people working on the right things at the right time. Simple, right ... tune in for a tool to help you plan how you structure your people and their priorities.
Managing Conflict, part I
Thu, Jan 15
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60 min. from Thu Jan 15 00:00:00 CST 2009 Show - Interpersonal conflict in the workforce is as predictable as death and taxes (and often as painful!) When managed well, conflict can spark innovation and transform relationships. In the first installment of a three-part series, we'll discuss the sources of conflict, help you assess your typical style, and share actionable advice you can use to control your own approach.
Project Management for Everyone
Thu, Jan 8
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60 min. from Thu Jan 8 00:00:00 CST 2009 Show - Managing tasks and projects is one of the keys to a successful organization. Yet, when it comes to "project management" lots of us feel overwhelmed. This week's broadcast will show you how to build upon what you already have and fill the gaps with our proven approach to Project Management.
Special Encore Presentation: Safety Leadership II
Thu, Jan 1
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60 min. from Thu Jan 1 00:00:00 CST 2009 Show - We begin this new year with a re-broadcast of one of our most popular shows. For your company to succeed in 2009 (and you know this already), your people must make Safety part and parcel of how they do their work EVERY DAY. And that takes real Safety Leadership. In this second installment of of a two-part series, we continue the discussion of Absolute Safety, 365 with Mike Garvin, Operations Manager of Worldwide Deep Water Builds for ENSCO...
Special Encore Performance: Mastering Communication Styles
Thu, Dec 25 2008
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60 min. from Thu Dec 25 00:00:00 CST 2008 Show - In this week's show, Rob, Earl and George overview the common behavioral styles, discuss how to recognize these styles and how to adjust your communication to "connect" with your co-worker. Implications for team projects and safety are included.
Community Networking
Thu, Dec 18 2008
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60 min. from Thu Dec 18 00:00:00 CST 2008 Show - As a business leader, it is important to develop an effective network of business and community partnerships that not only assist your organization in servicing the needs of your clients, but also help create a culturally rich environment of resources for quality customer service throughout your community. In these times of economic change, businesses rely on strong long-term relationships with service providers to continually meet the demands...
Effective Delegation
Thu, Dec 11 2008
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60 min. from Thu Dec 11 00:00:00 CST 2008 Show - Effective Delegation skills enable a manager to get more done, use his or her time on high value activities and develop his or her direct reports. And many managers fail to reap the benefits due to mishandled delegation. In this week's show, Rob, Earl and George share actionable advice and a tool that you can use right away to make delegation easier and more successful.
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